We issue account credits (not card refunds) for clearly invalid or unreachable leads and a few objective cases (e.g., duplicate or confirmed appointment no-show)—with evidence. Normal sales outcomes are not refundable. ;

 When we credit a lead

 Wrong/invalid contact info (bad/disconnected number, wrong person).;

 Unreachable (no response): you started outreach within 24h of delivery and got no reply by day 5. Minimum outreach: 5 calls (≥2 hours apart) + 1 SMS (+ 1 email if provided).;

 Duplicate lead (from us): same homeowner/job previously purchased from our platform.;

 Confirmed appointment no-show: appointment was explicitly confirmed; you attempted contact at the scheduled time, waited ≥15 min, and documented attempts.;

> Form of refund: Account credits applied to future charges.;

 When we don’t credit

Examples of valid, contactable leads where outcomes vary: pricing/financing/materials/timing disagreements; they chose another contractor; no written/recorded confirmation before a missed meeting; slow or missed follow-up; outside the dispute window; situations outside our control (weather, access/HOA, budget).;

 Evidence you must attach

 Call logs (timestamps/durations) and recordings if available

 SMS transcripts/screenshots (show content + timestamp)

 Email attempt (sent-folder/CRM log, if email provided)

 For no-shows: the appointment confirmation + proof you tried at the scheduled time (e.g., call attempt, timestamped photo/GPS);

 How to request & timelines

 Where: submit in-app from the lead page (or open a support ticket with the lead link).;

 Deadline: submit within \[X] calendar days of delivery. (Set your number before publishing.);

 Decision time: we review and decide within 3–7 business days.;

 Quick examples

 Credit-eligible: disconnected number; 5 calls + 1 text (+1 email if provided) within 48h and no reply by day 5; duplicate; confirmed no-show with proof.;

 Not credit-eligible: reached the owner but couldn’t agree on price/materials/timing; they replied then canceled; only 1 call made; meeting never formally confirmed.;