Summary
Clear confirmations and reminders reduce no-shows and wasted drive time.

Confirmation process

1. Book in call/text.

2. Send written confirmation (text/email) with date/time, rep name, and reply “R” to reschedule.

3. Same-day AM reminder + 30-min en route text.

Templates

• Confirmation (SMS):
  “{{first_name}}, {{rep}} with {{Company}}. Confirming {{day}} {{time}} at {{address}}. Reply R to reschedule.”

• Reminder:
  “Reminder for today {{time}}. We’ll text when en route.”

• En route:
  “We’re on the way—ETA {{minutes}}.”

Pro tips

• Use AM/PM windows during storms.

• If they reply “R”, offer two new times (assumptive choice).

• Log confirmations in CRM.