Summary
Stay professional and respect consumer preferences. This is not legal advice; follow your counsel and platform rules.

Good practices

• Call/text only during allowed hours in the homeowner’s time zone.

• Honor opt-outs immediately; keep a suppression list.

• Identify your company at the start of calls/texts.

• Keep proofs of lead timestamp and consent from the source.

Messaging do’s

• Short, helpful texts with a clear action (“Free inspection: today 5–7 or tomorrow 9–11?”).

• Avoid spammy links; use your branded domain.

Escalate when unsure

• If a homeowner disputes consent or requests data deletion, pause outreach and notify your admin.